10.20.24

Update - The matter has been resolved, and Client Services can be reached through their normal extension, toll free at 1.800.891.2917 (option 2), or local at 405.608.6100 (option 2).  We appreciate everyone's patience with us as we worked to solve the issue. Thank you for choosing DLO.

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We would like to inform our valued customers that we are currently addressing an issue with our phone lines, specifically the option to connect with our Client Services department, option 2.  We apologize for any inconvenience this may have caused and we thank you for your understanding as we work to resolve the issue.  Until then, we invite you to reach out to us at 405-608-6272, where our dedicated team is ready to assist you.

Thank you for your patience and support as we work to improve your experience with us.

07.19.24

image of computer. text over image that says Global Information Outage - How to Stay in the know with DLOWHAT YOU NEED TO KNOW...

After the global information outage that occurred the morning of July 19, 2024, DLO took swift action to respond, recover and restore our operations.  Thank you for your patience as we worked through this together.  Our Patient Services and Customer Contact teams are operating at almost full capacity, but you may experience longer wait and service times in some areas.

We appreciate your patience as we work towards returning to normal operations.

04.21.20

DLO lab technician uses Abbot Architect for COVID-19 IgG processingAs of April 20, Diagnostic Laboratory of Oklahoma (DLO) has tested 8,268 patients for COVID-19 through a combination of in-house lab testing and through Quest Diagnostics, a joint venture partner for DLO. In addition to the molecular PCR swab testing for those with symptoms of an active infection, DLO is now offering a COVID-19 SARS-CoV-2 immunoglobulin G (IgG) antibody serology test which can identify individuals who have developed a serological response.

DLO began offering COVID-19 PCR testing through Quest Diagnostics on March 9 to support the pandemic, and then began in-house PCR testing on March 28 in two of its Oklahoma City laboratories. DLO’s in-house PCR testing attention is on Priority 1 and Priority 2 testing as recommended by the US Department of Health and Human Services (HHS). All other PCR testing done by DLO is completed through a Quest Diagnostics lab.

"Our lab staff worked tirelessly to go through the processes needed to bring critical COVID-19 testing to our Oklahoma-based labs in record time,” said DLO CEO Dennis Hogle. “By concentrating on at-risk hospital patients and healthcare workers with COVID-19 symptoms, DLO can accelerate the results and give providers the opportunity to quickly create a plan of action for treatment. With the addition of IgG serology testing, DLO can now provide added focus on identifying Oklahomans who have been exposed and recovered from COVID-19.”

DLO continues to work with hospital leadership across the state to offer access to these vital tests to maintain the integrity of Oklahoma’s healthcare systems. To further expand testing, DLO is working to add immunoglobulin M (IgM) antibody testing soon.

“As an Oklahoma-based company, DLO’s focus is to provide innovative, timely and quality laboratory services to the citizens of our state,” said Hogle. “DLO will continue our efforts to expand our COVID-19 testing through IgM antibody tests in the near future, but we are pleased to be able to provide critical Priority 1, Priority 2 and IgG antibody testing to Oklahoma.”

DLO has 45 patient service centers throughout Oklahoma and provides clinical laboratory testing for all 77 counties in Oklahoma. Hogle said it’s important the public use their healthcare providers for COVID-19 PCR swab specimen collections, but the IgG serology test is a routine blood collection and can be drawn at a DLO location with a provider’s order.

“Our patient service centers do an excellent job of collecting specimens for blood and urine testing, so we are able to collect samples for the IgG serology tests at our locations throughout Oklahoma,” said Hogle. “However, the COVID-19 PCR swab test is for symptomatic patients and is to be performed only using respiratory specimens collected by a healthcare provider from individuals who meet CDC clinical and/or epidemiological criteria for COVID-19 testing. Our DLO Patient Service Centers do not collect COVID-19 PCR swab specimens for symptomatic patients suspected of having an active COVID-19 infection.”

DLO has also instituted additional precautions for patients who use their facilities for routine lab testing.

“DLO wants to do all we can to protect our patients and employees from exposure to any illness,” said Hogle. “We have implemented additional steps to make our patient service centers safer including limiting the number of chairs in the waiting areas to maintain social distancing and taking patients back to draw rooms to wait until we can collect their specimen. We are also asking all patients to wear masks when visiting DLO, and unless you need a caregiver, we ask that only patients enter the PSC. We also encourage our patients to schedule an appointment through our website to help further reduce any wait time.”

For more information on DLO’s response to COVID-19, visit dlolab.com/covid-19.

03.24.20

Diagnostic Laboratory of Oklahoma (DLO) began offering COVID-19 testing in Oklahoma on March 9 through Quest Diagnostics. As a joint venture of Quest Diagnostics and INTEGRIS Health, DLO is utilizing Quest’s laboratories in Dallas, Texas and San Juan Capistrano, Calif. DLO is now in the process of expanding its efforts by bringing up its own COVID-19 testing at its central laboratory in Oklahoma City to deliver more testing capacity to the state of Oklahoma.

“DLO employs 700 of the finest employees in Oklahoma and they are all working hard and are involved in taking the necessary measure to keep DLO safe and healthy, so we can continue to provide vital laboratory testing services to all parts of Oklahoma,” said DLO CEO Dennis Hogle.

Last week, DLO and the Oklahoma State Department of Health (OSDH) announced a public-private partnership to send some OSDH tests to DLO for processing to meet the high demand. Nearly 500 test specimens were shipped to Quest’s Dallas lab on the first day of the partnership and additional tests are being sent daily.

“As an Oklahoma-based company, DLO is pleased to partner with OSDH to serve Oklahomans during this crisis,” said Hogle. “As DLO and Quest continue expanding our COVID-19 testing efforts, we are in a position to provide quality lab tests and improve the turnaround time for results.”

While DLO has 45 patient service centers throughout Oklahoma and provides clinical laboratory testing for all 77 counties in Oklahoma, Hogle said it’s important the public use their healthcare providers for COVID-19 specimen collections.

“Our patient service centers do an excellent job of collecting specimens for testing,” said Hogle. “However, this test is to be performed only using respiratory specimens collected from individuals who meet CDC clinical and/or epidemiological criteria for COVID-19 testing, and only a healthcare provider can collect the specimen necessary to test for COVID-19. Our DLO Patient Service Centers do not collect COVID-19 specimens and patients suspected of having COVID-19 must not enter a DLO Patient Service Center.”

For more information on DLO’s response to COVID-19, visit dlolab.com/covid-19.

03.20.20

The Oklahoma State Department of Health (OSDH) today announced it has entered into a new public-private partnership with Diagnostic Laboratory of Oklahoma (DLO) to increase the State of Oklahoma’s capacity for delivering results for COVID-19 tests. As a result of the new partnership, more than 300 test specimens were immediately shipped yesterday to DLO’s facility in Dallas, Texas, for results within the next couple days.

“The Oklahoma State Department of Health appreciates the strengthened partnership with DLO to send COVID-19 test kits to its facilities in Dallas for rapid results,” said Commissioner of Health Gary Cox. “The state is committed to expanding testing and result capacity by building out more public-private partnerships here at home and across the United States. Thanks to action taken at the federal level, we are expecting more supplies to come online in the coming days to support our efforts."

The state’s partnership with DLO will allow current demand for COVID-19 test results to be met within a two- to three-day time frame. The Public Health Laboratory will continue to prioritize its limited in-house supply for delivering results within 24-hours for Oklahoma’s most vulnerable populations. Vulnerable populations are identified as follows:

  • Where a cluster of individuals are experiencing COVID-19 symptoms, such as a nursing home
  • Individuals who are age 60 or older
  • Children or adults who have compromised immune systems

“As this new public-private lab partnership expands Oklahoma’s capacity to deliver timely results, it will allow the OSDH, county health departments, hospitals, health care providers and others begin pursuing innovative options for increasing access to COVID-19 testing,” Cox said.

For more information about COVID-19, visit coronavirus.health.ok.gov.

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