employment opportunities

Specimen Preparation Technician


As a specimen prep tech at Diagnostic Laboratory of Oklahoma (DLO), Olivia Farmer describes the right characteristics you need to have to be a successful specimen technician, and shares why she loves her DLO family.

Basic Purpose

The specimen preparation technician (SPT I) is responsible for general support functions within the Specimen Processing department. A data entry background is preferred, but not required. Functions performed may include but are not limited to:

  • Processing orders into local information system (LIS)
  • Presort, pickup and delivery of processed specimens to the laboratory
  • Centrifugation and aliquoting of specimens

All functions must be performed with confidence, accuracy and in a timely manner. The job is complex and requires that the employee have good organization skills and is able to learn and understand specimen types related to test(s) ordered by the client. The SPT I must have to the ability learn and understand the compliance regulations related to test ordering, which may change on a daily basis. This position is critical to quality for customer satisfaction. Additionally, since many changes do occur from day to day, great flexibility on the part of the SPT I is required. The SPT I will be exposed to many different demands made by the customer. The majority of SPT I work is on the nightshift, but based on staffing needs, overtime is occasionally required. The department is a production environment with an emphasis on productivity/quality standards and departmental completion times.

Duties and Responsibilities

  • Demonstrates an ability to learn the job duties assigned to the SPT I, and develops an understanding of how all the functions in Specimen Management fit together (Processing, Tech-Ops, and Referral Testing).
  • Identifies problems with specimen types, missing information etc. and assigns the appropriate TIQ, and in some cases resolves them.
  • Demonstrates an understanding of the compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and the directory of services.
  • Meets standards for production and accuracy within 4 months.
  • Understands the complex relationship between test(s) ordered and specimen received.
  • Completes all required written documentation, legibly and within the assigned timeframe
  • Reports to work on time, and follows attendance guidelines.
  • Learns additional functions within Specimen Processing to allow timely progression to the next level.
  • Performs other duties as assigned

This is not an exhaustive list of all duties and responsibilities, but rather a general description of the work performed by this position.

Educational Requirements

  • High school diploma or equivalent. College degree preferred.

Work Experience

  • Previous experience in a production environment pr laboratory preferred.
  • Position requires data background with abilities to enter 6000 keystrokes/hour.

Other Requirements

  • Handles multiple tasks simultaneously and works in a production environment.
  • Communicates effectively with all levels of staff.
  • Maintains composure while working under pressure.
  • Reflects good judgment at all times when determining what action to take when resolving problems.
  • Adheres to DLO core values, safety and compliance policies and procedures.
  • Works in a biohazard environment, practicing good safety habits.
  • Keeps work area neat and clean.
  • Able to sit for long periods.
  • Demonstrates strong interpersonal skills that foster a positive environment.
  • Demonstrates flexibility and ability to adapt to change.

SEARCH FOR AVAILABLE DLO SPECIMEN PREP TECH POSITIONS

Route Service Representative


Diagnostic Laboratory of Oklahoma (DLO) route service representative (RSR), Isaac Zepu, describes a typical day of an RSR and what he loves about working for DLO.

Summary

A DLO Route Service Represntative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an ambassador for the company in everything he/she does. Everyday excellence is a critical component in fulfilling this position requirement. This position performs day-to-day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials, including but not limited to, supplies and patient results.

Basic Purpose

The RSR is assigned up to a maximum of two (2) routes which may include:

  • Routine route
  • STAT route
  • Weekend route
  • Shuttle/relay route

The RSR must safely operate a company vehicle to pick up, properly store and deliver specimens and other materials, and provides service to internal and external customers in an organized, efficient, and professional manner.

Duties and Responsibilities

  • Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all company/regional/logistics policies and procedures.
  • Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
  • Responsible for operating company vehicle safely, as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
  • Ensure route is started with proper equipment tools. (i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.).
  • Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
  • Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
  • Follow all scan/documentation requirements, including but not limited to, tissue/irreplaceable and frozen tracking processes.
  • Place “door hanger” for will-call clients with no specimens out. Place “door hanger” for daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their supervisor and/or team leader of service issue for a next morning follow up.
  • Communicate with dispatch before leaving an area to ensure will-calls have been cleared.
  • Keep route information, sequencing, and all client notes up to date.
  • Attendance and punctuality in meetings and training sessions.
  • Meet all training requirements in a timely manner as assigned.
  • Properly care for and maintain company equipment including scanners, telephones, vehicles etc., and communicate any deficiencies with equipment.
  • Document and provide appropriate client satisfaction information to logistics management.
  • Maintain professionalism and a service orientation with clients using everyday excellence and the five guiding principles.
  • Demonstrate everyday excellence in the DLO Behaviors; agility, customer focus, transparency, united as one team and performance-oriented.
  • Other duties as defined by logistics management.

Educational Requirements

  • High school diploma or GED equivalency strongly preferred, or commensurate work experience required.

Work Experience

  • One (1) year of experience in a customer service, logistics, or delivery related job strongly preferred. General computer knowledge preferred. Experience with handheld scanner equipment preferred.

Licensure Requirement:

  • Valid driver’s license with a minimum of one (1) year driving experience and documentation of a Motor Vehicle Record with less than three (3) moving violation convictions within the previous 36-month period.

Mental/Physical Requirements:

  • Extensive use of phone and hand held device (PC)
  • Prolonged standing/sitting/walking/driving
  • Fine dexterity with hands/steadiness
  • Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
  • Ability to communicate effectively in English with clients, supervisors and peers
  • Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios
  • Balancing
  • Bending/kneeling
  • Pushing/pulling
  • Reaching/twisting

Other Requirements

  • Focus on the customer: acts with the customer/patient in mind.
  • Develops relationships with customers
  • Communicates openly and transparently: Uses diplomacy and tact with all interactions
  • Demonstrates the ability to quickly find common ground and solve problems for the good of all
  • Can represent his/her own interests and yet be fair to other groups
  • Can solve problems with peers with a minimum of noise
  • Is seen as a team player and is cooperative
  • Easily gains trust and support of peers
  • Encourages collaboration
  • Demonstrate and model the everyday excellence behaviors

SEARCH FOR AVAILABLE DLO ROUTE SERVICE POSITIONS

Phlebotomy Services Representative


Lillie Brooks, a phlebotomist at Diagnostic Laboratory of Oklahoma (DLO), shares her story of how she came to DLO and what characteristics it takes to be a successful, caring phlebotomist at DLO.

Basic Purpose

Under the direction of the area supervisor, a DLO phlebotomy services representative (PSR I) perform daily activities of the Patient Service Center/mobile/in-office phlebotomy accurately and on time. DLO PSRs maintain a safe and professional environment, and perform both the forensic and clinical specimen collection and processing duties following established practices and procedures with confidence. DLO phlebotomists maintain the required records and documentation, demonstrate organizational commitment, and promote a positive image to patients, clients, employees and the public in general.

Duties and Responsibilities

  • Greet customers appropriately. Treat all customers in a courteous manner
  • Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
    • Collects specimens according to established procedures.
    • Responsible for completing requisitions accurately.
    • Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
    • Research test/client information utilizing lab computer system or Directory of Service.
    • Label, centrifuge, split, and freeze specimens as required by test order.
    • Package specimens for transport.
  • Maintains required records and documentation.
    • Reads, understands and complies with departmental policies, protocols and procedures: (i.e. procedure manuals, safety manual, compliance manual, automobile policies and procedures, employee handbook, and quality assurance manual).
    • Maintains all appropriate PSC/phlebotomy logs.
    • Assist with compilation of monthly statistics and data. Submits data on time monthly.
    • Perform basic clerical duties, i.e. filing, faxing, preparing mail. Will be required to perform electronic data entry.
    • Submits accurate time and travel logs as directed by management and on time.
    • Submits accurate expense forms, if applicable, on the required day.
  • Demonstrates organizational commitment.
    • Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
    • Reports on time to work, following attendance guidelines.
    • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
    • Communicates appropriately with clients, patients, coworkers and the general public.
    • Communicates all unresolved problems immediately to the appropriate manager, supervisor, group leader or PSR II for resolution. Remains polite and courteous at all time.
  • Miscellaneous duties and responsibilities.
    • Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
    • Help with inventories and other tasks as assigned.
    • Stock supplies as needed.
    • Able to type at least 40 words per minute (WPM)
    • Performs other department-related clerical duties when assigned.
    • Answers phone and dispatch calls when assigned.
    • Participates on teams and special projects when asked.
    • All other duties as assigned, within scope of position.

Educational Requirements

  • High school diploma or equivalent.
  • Medical training helpful – medical assistant, paramedic.
  • Medical terminology helpful.
  • Phlebotomy certification preferred.

Work Experience

  • One year of phlebotomy experience - pediatric and geriatric capillary and venipuncture.
  • Keyboard/data entry application, if applicable.
  • Customer service in a service environment.

Other Requirements

  • Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
  • Must have reliable transportation, valid driver's license, and a clean driving record, if applicable.
  • Excellent phlebotomy skills to include pediatric and geriatric.
  • Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of patients and employees in a professional manner.
  • Capable of handling multiple priorities in a high volume setting
  • Ability to perform data-entry.

SEARCH FOR AVAILABLE DLO PHLEBOTOMIST POSITIONS

For more information on a realistic PSR job preview, watch the video below from Quest Diagnostics

Benefits

DLO's pay and benefits plans have been designed to promote its employees' financial, physical and developmental health.

General Employee Information

  • Pay Policies
  • Variable Compensation Plans
  • Time Off With Pay (TOP)
  • Scheduled Holidays

My Health

  • Health and Dental Insurance

My Wealth

  • Pre-Tax Savings Plan - 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Variable Compensation Plans
  • Flex Spending Account

My Life

  • Short-term Diasability
  • Long-term Diasability
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Educational Assistance
  • Other Benefits

Careers

DLO is one of Oklahoma’s leading providers of diagnostic testing, information and services that patients and physicians need to make better healthcare decisions. Every employee represents an important part of the DLO team and each team member plays an integral part on our road to improving patient care.

Here are just a few reasons why you may want to join the DLO team:

  • Local Company with Fortune 500 Benefits: Due to our affiliation with Quest Diagnostics, the world’s leading medical lab, we are able to offer the excellent benefits that come with working for a Fortune 500 company, but with the friendly, local atmosphere you get from an Oklahoma company.
  • Growth Opportunities: Since 2001, we have grown from a local start-up to an employer of more than 750 Oklahomans. As our company grows, our employees grow with it. In fact, we identify high-potential employees for promotion, and offer a variety of training opportunities and seminars to advance our employees' careers.
  • Best Places to Work in Oklahoma: Since 2005, DLO has been ranked as one of the top large companies to work for in Oklahoma. These rankings are based on our benefits and survey responses from our very own employees.