Insurance

Will DLO draw my lab work if I have a past due balance?

Will DLO draw my lab work if I have a past due balance?

DLO provides a valuable service as part of managing your health. There is a fee for our services, but we offer convenient options for you to pay your bill, including at the time of service, by mail or through our payment portal. If you have a past due balance from a previous DLO service, you will be required to make a minimum payment based on your outstanding balance before you can receive future services. If you have questions about your bill or past due invoices, please call 1-888-241-7742 to reach our Patient Billing Customer Service department.

Who do I call if I have billing questions or if I need to update my insurance?

Who do I call if I have billing questions or if I need to update my insurance?

If you received a bill and need to update your insurance, you can do so online through our affiliation with Quest Diagnostics. All you need is a copy of your current bill.

Insurance updates or questions about your bill can be directed to our billing department at 1-888-241-7742.

 

Can DLO tell me how much I can expect to pay for my tests?

Can DLO tell me how much I can expect to pay for my tests?

The price you pay for testing at DLO may depend on several factors, including:

  1. Your insurance plan's coverage of lab tests
  2. Your age. For example, if you are 65 or older, Medicare may not pay for some tests that your doctor may consider important
  3. Your healthcare provider's agreement with DLO

You can request specific pricing information at your PSC or contact our Customer Service Department at 405-608-6100 or 800-891-2917.

My Life

SHORT-TERM DISABILITY

The company provides employees with disability coverage through Aetna at no cost to the employee. Effective after three months of employment, all employees regularly scheduled to work at least 30 hours per week receive this benefit. It becomes payable on the eighth day of absence due to non-work related injury or illness.

Short-term disability benefits pay eligible non-exempt employees up to 60% of their weekly pay for up to 26 weeks. The plan also continues 100% salary for eligible exempt employees for up to 26 weeks.

LONG-TERM DISABILITY

In case of disabilities continuing after 26 weeks, DLO also provides each eligible employee with long-term disability insurance. This benefit is paid on a monthly basis as long as the employee is disabled, up to age 65 (later if the disability begins after age 60). Payments equal 60% of the employee's monthly pre-disability earning, up to $15,000 per month. Effective after three months of employment, this benefit is provided to all employees regularly scheduled to work at least 30 hours per week.

LIFE INSURANCE

DLO pays for base life insurance, AD&D, and business travel accident insurance coverage for eligible employees at no cost to the employee. The amount of base life insurance equals 3 times the annual base pay for Exempt employees and 11/2 times the annual base pay for Non-Exempt employees. Employees may purchase supplemental life and AD&D insurance up to 2 times their annual base pay. Coverage is effective after one month of employment for all employees regularly scheduled to work at least 30 hours per week.

EMPLOYEE ASSISTANCE PROGRAM

Free counseling services are provided to all employees and their family members through Employee Advisory Resource (EAR). A toll-free number 1-800-328-1952 is available 24 hours a day, 365 days a year, to connect you with a professional counselor.

EDUCATIONAL ASSISTANCE

After six months of employment, DLO reimburses tuition paid by employees regularly scheduled to work at least 30 hours per week for pre-approved, job/career related courses taken at an accredited institution. Full reimbursement of eligible expenses (tuition) is provided for two courses per semester. Reimbursement is subject to a "B" grade or above.

OTHER BENEFITS

Employees may also use the following programs to their advantage:

  • Access to a range of MetLife employee paid programs. These include insurance for Long Term Care, Veterinary Pet Care, Legal Services, Dependent Life, Auto, and Homeowners/Renters coverage and Financial Management consulting.
  • Adoption Assistance
  • Matching Gifts to selected non-profit organizations
  • Health Risk Assessments
  • Discounted purchase programs for products and services, including phones, movie tickets and cars.

Insurance List

Below is a list of the preferred and in-network health plans accepted by DLO.

Download the DLO Insurance List

 

Health Plans, Health Products, and Other Payors

  • Access HealthNet
  • Aetna (All plans and products)
  • Aetna (Managed Medicaid)
  • Aliera
  • Ambetter
  • America's Choice Provider Network
  • America Choice ACO
  • American Medical Security (AMSUHC)
  • Beech Street (A multi-plan network)
  • Blue Cross Blue Shield of Oklahoma (BCBSOK)(All plans and products)
    • Blue Advantage PPOSM [BVP]
    • Blue Card
    • Blue Choice PPOSM
    • Blue Cross Group Medicare Advantage PPOSM
    • Blue Cross Medicare Advantage Dual Care Plus HMO SNPSM
    • Blue Cross Medicare Advantage Flex PPOSM
    • Blue High Performance NetworkSM
    • Blue High Performance NetworkSM (with tiers)
    • BlueLincs HMOSM
    • BlueOptions HSASM
    • BlueOptions PPOSM
    • BlueOptions Select PPOSM
    • Blue Plan65 Select
    • Blue Preferred Care PPO
    • Blue TraditionalSM
    • Caring Program
    • Federal Employee Program (FEP)
    • HSA Blue
    • MyBlueSM
    • Native BlueSM
    • Preferred Care BlueSM
  • CapRock
  • CapStar PPO (administered by CapRock TPA)
  • Care Improvement Plus
  • Centene
    • Oklahoma Complete Health (mananged Medicaid)
    • WellCare of Oklahoma
    • WellCare Health Insurance Co. of Oklahoma
  • Central States Team Care
  • Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)
  • ChoiceCare (administered by Humana)
  • Cigna (All plans and products)
  • Cigna HealthSpring
  • Clover Health Partners, LLP (CHP)
  • Community Care HMO *excludes St. Francis, ValuMed (St. John), and OMNI Networks
  • Community Care HMO State Employee
  • Community Care Life and Health Insurance
  • Connect Health
  • CoreCivic
  • Coventry Health Care
  • Emblem Health
  • FedMed
  • First Health Corp Health System
  • Frates Benefit Administrators
  • Government Employee Health Association (GEHA)
  • Generation Health
  • GlobalHealth
  • Health Choice (also known as Oklahoma State and Education Employees Group and Insurance Board)
  • Healthcare Highways (formerly known as Oklahoma Health Network)
  • HealthPass USA
  • HealthSmart Preferred Care
  • Hooray Health
  • Horizon BCBS
  • Humana (All plans and products)
  • Ilumed ACO
  • MDVIP
  • Medica Harmony (administered by Healthcare Highways)
  • Medica Quest® (administered by First Health)
  • Medical Mutual of Ohio
  • Medical Support Los Angeles (MSLA)
  • MultiPlan (All groups)
  • Mutual Assurance Administrators
  • Naphcare
  • National Association of Letter Carriers (NALC)
  • Oscar Health
  • OSMA Health (formerly known as PLICO)
  • Physician Partners ACO
  • Preferred CommunityChoice PPO
  • Private Health Care Systems (PHCS)
  • Providence Health Plan
  • Pyramid Life Insurance
  • QuestSelect® (formerly known as LabCard® )
  • SAMBA Health Plans
  • Secure Horizons
  • Sidecar Health
  • Sterling Life Insurance Company (Medicare Supplement)
  • Stillwater Collaborative Care
  • Teddy Health
  • United Healthcare (All plans and products)
  • Urgent Care Travel
  • WebTPA
  • WellNet
  • WellPoint (AmeriGroup)
  • Yale University Health Services

Key Employer and Health Care Relationships

  • Costco
  • Home Depot
  • MinuteClinic
  • National Rural Electric Cooperative Association (NRECA)
  • United Airlines

Preferred Provider for Select Private Health Plans

  • Aetna (All plans and products)
  • Aliera
  • America's Choice Provider Network
  • Central States Team Care
  • Cigna (All plans and products)
  • Coventry Health Care
  • Government Employee Health Association (GEHA)
  • HealthPass USA
  • Humana (All plans and products)
  • QuestSelect™ (formally known as LabCard® ) Exclusive Provider
  • United Healthcare (All plans and products)

State and Federal Program Providers

  • Department of Corrections
  • Department of Transportation
  • Managed Medicaid
  • Medicaid (SoonerCare)
  • Medicare (Traditional)
  • Medigap (AARP)
  • Oklahoma Medicare
  • Railroad Medicare
  • TRICARE East
  • TRICARE West (Patient-Centered Community Care)
  • Supplemental Insurance
Tags

 Please be aware that this is not an exhaustive list of all of the health plans with which we participate and is subject to change over time. There may be exceptions in certain areas or for certain members or plans. If your insurance plan is not listed, please check with your provider. Other insurance plans not listed may generate a patient bill that the insured individual may be able to submit for reimbursement. If you have any questions regarding Diagnostic Laboratory of Oklahoma’s participation with a specific product or health plan, please contact us at (405) 608-6200 or (800) 891-2917, Option #5., or contact your health plan.